September 2010
3 posts
Answers to Frequent Questions
posted by Anthony Rotolo (@rotolo)
(Read the original post that started this discussion: Price Chopper Attacks Customer’s Job Over Negative Tweet)
Photo originally from The Shrewsbury Lantern
The goal of this blog is to discuss the business and social media issues made visible by the controversial actions taken by Price Chopper against a customer who complained about their grocery store...
Additional Media Coverage of the Price Chopper...
(The original post that started the discussion: Price Chopper Attacks Customer’s Job Over Negative Tweet)
Several news sites and blogs have now run their own stories on this situation. There are a lot of excellent comments following some of these stories.
Here are links to a few of them:
CW6 / NBC 3 WSTM Syracuse, NY: Social Media: Not Just Academic by Matt Mulcahy
Price Chopper...
Price Chopper Attacks Customer's Job Over Negative...
posted by Anthony Rotolo (@rotolo)
Social media is relatively new to business, and we’re all still learning the rules of the road. Since these tools continue to evolve, there’s certainly going to be mistakes made along the way, and most people are willing to forgive honest misunderstandings when they occur.
But once in a while there are social media failures that defy logic and...